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Mrs. Do Giang - Inbound Mgr
Mrs. Do Giang - Inbound MgrMrs. Do Giang - Inbound Mgr
Mr. Thomas - M.D
Mr. Thomas - M.DMr. Thomas - M.D

Why Hoangviet Travel.,JSC?

   A highly evaluated Travel Agent...

Quick & accurate respond
10 years travel expert in Vietnam
Awarded and fully international 
     licensed  operator
Customer's issue(if occured) to be
     immediately handled by M.Director
Online and easy booking
Assure better services if same rate

Assure lower price if same services
One to one assistance
250 tailor made itineraries
Golden services with promotions
Lowest banking fee
E-Secure payment option

..and responsible Tour Operator

We always WELCOME both TESTIMONIALS and COMPLAINTS. It is very useful for us to serve clients better and better. Please donot hesitate to write us what you think about the trips with us. Thank you for sharing your opinion!

From: Monica - Operator from Ritzetour
Sent: Friday, April 18, 2014 10:20 AM
Subject: Re: 7 day touring Vietnam NorthEast

Hi Thomas,

The goup leader just called me, they seem very happy with excellent services that you did arrange. They found that your country is so beautiful, just a bit pity the weather was not clear by the day they visited Halong Bay..
Overall, the trip was wonderful as they comment.

Sure we will continue close cooperation to bring coming groups excellent services!
(Group Incentive 150 paxs  from Europe, 7 Apr - 13Apr, 2014)


From: Azlinatun
Sent: Monday, April 01, 2013 2:04 PM
Subject: Re: 4 days Saigon Mekong trip
Dear Karen,
We had a great time travelling with u and Mr Vu was a great help too..
Thanks for the excellent service Karen n Co..
regards n cheers
Sent from Yahoo! Mail on Android
( Azlinatun and Halal group, trip Saigon Cu Chi Mekong 25-28 MAR 2013)

From: Annita
Sent: December 10, 2012 09: 12 AM
Subject: Re: ask for quotation
Dear Trung,
It is a great pleasure for me to say that traveling with Hoangviet Travel. has been the most beautiful experience I've ever had. Everything was up to our expectations. I have already given your contact name to some of my friends that, once they had seen the pictures taken and listened to my travel experience, express the desire to visit the same places we did along the trip. The program I sent you when I decided to take this unforgettable trip, was perfectly met by your wonderful assistance and organization. THANK YOU!

I have so many tales to tell you about that I don't know where to begin. I saw things I will never forget and met people I will always be thankful to for making this experience UNIQUE. There is a funny story about our arrival in Chau Doc: the very first night we were there our guide (a sweet and very nice lady whose name I don't remember but I attach a couple of pictures of hers) made us taste a delicious dish supposed to be a special dish from the Delta of Mekong. She said it was a roasted pork and, only the following day, she admitted we had eaten a rat. I was astonished by the news but she said "if I had told you it was a rat, you wouldn't have eaten a single bite!" and she was right . anyway, I liked it !
Then, for the very first time in my life, I touched a python. I hate snakes, but I very soon found that animal so gentle that it made me changed my mind. Then the whole experience itself  enriched me and now I look at things in a different way. I read more about your culture, I admit my ignorance about all the bad things happened to the beautiful people in Lao , Cambodia and Vietnam . To cut this short, I want to come back and explore the places I haven't yet seen, taste the food I haven't tasted yet and enjoy the innocence of the children that I miss so much.
Thank you for helping me in realizing that the World is full of wonderful people!
Hoping to keep contact with you, I send you my personal wishes for a beautiful life.
From: Tien Cockayne
Sent: Monday, November 05, 2012 8:07 AM
Subject: Westland HS Feedback
Hi Nam,
Sorry it has taken me so long to write to you regarding the trip, but it has been an extremely busy three weeks!
The trip was wonderful, everyone enjoyed it so much. From our point of view, it was very well organised, the guides and transport were extremely good and that took a lot from our shoulders.
The tour itself was very busy and the students were fully occupied from morning till night.
All of the places we visited were great. The group felt that we could have had more time in Hoi An, perhaps at least two nights. The meals and restaurants were wonderful, however, they did feel that perhaps a free night and a couple of nights with a choice from a menu would be nice. The Mekong Delta was an absolute highlight, but the snake farm, with the caged bears, etc, was not to anyone's liking and we felt we could have given that a miss.
I will, without reservation, recommend, you and your company to anyone looking to take students away for an overseas trip. It was a fabulous experience for everyone and one that we will all remember for ever.
From: Robert
Sent: October 15, 2012 12: 12 PM
Subject: Thank you letter
Good morning Thomas,
Well what can I say except, you have done it again. This was our second trip in 2 years and we didn't think our love for Vietname could get any better but nevertheless, you and your staff have managed to provide us with yet another holiday experience we will never forget.
The professionalism and courtesy you provided when we booked our holiday is further match by the personalised service we get from all of our guides. From the moment we hop of the plane to the moment we leave again, we are treated like very special guests of your company and Country.
The hotels exceeded our expectations on every occasion and we especially enjoyed our Sapa experience and the friendly nature of our guide, Mr Huong. I would also like to make special mention of our guide, Mr Nam , in Hanoi . He was so great and really made our stay in Hanoi a memorable one.  It was also great to get the opportunity to come to your office and meet you and all of your staff and see where you guys do all the hard work.
We have not stopped talking about Vietnam since our return and I think we will keep talking. I have again passed your details onto so many people and urge them to speak to yourself before making any bookings from Australia . We are still amazed at the quality of service & holiday we received from your office and especially yourself, something we have never experienced before in our travels.
Nam, you have always been polite and professional but provide a warmth and understanding that is quite comforting when booking from so far way. To add to this, you are always very prompt in your replies.
Thank you again for all your help and I hope we get a chance to come back to Vietname one day soon.
Warm Regards
Robert Costabile
From: Wayne
Sent: September 05, 2012 15: 30 PM
Subject: We US visit Vietnam, need help
Dear Ms Thuy,
We have just returned home after spending two wonderful weeks in Vietnam .  We cannot thank enough for the personal attention. We are two Americans who wanted to visit military battle sites in central Vietnam and you gave us valuable suggestions and advice.  Our two guides, Chi in Hue , and Thien in Hanoi, were great. They made everything so easy and they were so knowledgeable about the country. 
Thanks again for all your help.
Wayne and Carol
From: Aleksey
Sent: September 03, 2012 16: 45 PM
Subject: Re: regards from Hoangviet Travel
Hello Thomas,
I cannot say enough about the tour and service you provided.  We met with Khanh our tour guide (I forget his last name).  Khanh was always on time and was really good with us.  He was calming, informative, and provided a fantastic service throughout our tour.  Unlike other tours I have taken before, he did not dominate the tour.  He allowed us the time to be with Vietnam and allowed us to set the agenda for discussions, questions, and stories.  He was very sensitive to our needs, and clearly does his job very very well.  He worked very well with the drivers, the restaurants, the boat operators, the house owners, the store owners, and hotels such that all our needs were looked after. Of course there was a glitch or two, but nothing related to your service. In short, the trip was simply perfect for us. I would recommend your company to anyone!  Both my wife and are eager to return to Vietnam , and we would only deal with your company I congratulate you, and thank you for making our vacation so completely wonderful.
From: Dalibor
Sent: August 11, 2012 11: 45 AM
Subject: Re: How are you, Dalibor?
Dear Thuy,
We have today returned home to Perth after our holiday in Vietnam .  I am writing to thank you and your team for helping to make our travels such a success. The organisation by your company was excellent from the pick up at the airport in Hanoi , the delivery of our internal flight tickets and the transfers and hotel accommodation. We were particularly impressed with the hotels selected by you. The Sofitel Vin Pearl Resort was excellent as was the Windsor in Saigon . We will be recommending your service to others.  Again many many thanks.
From: Wichert Kurt
Sent: July 13, 2012 3:31 PM
Hi Nam,
I would like to thank you - the arrangements, the booking procedure and the service - it all worked very well. My wife and myself - we felt very comfortable, the service was very good, the people were very friendly and gave us help whenever we needed it. So we had great holidays in Vietnam.
Mr. Kurt Wichert
From: Mishkov
Sent: July 03, 2012 3:36 PM
Subject: Mishkov from Moscow
Dear Thuy,
I am very satisfied with the hotel service and the way we were welcomed. I will recommend Hoangviet Travel to my friends for booking hotels in Vietnam.
Leonid Mishukov
From: Peter Rimmer
Sent: June 27 , 2012 9:02 AM
Subject: RE: Nha Trang
Dear Thomas,
I am a regular visitor to Vietnam and the service offered for a last minute booking of the Prime Hotel in Nha Trang was excellent. The hotel was also a good choice for our needs. The follow up to ensure everything was OK was much appreciated. I would definitely use the service again and recommend to other people I know visiting Vietnam.
Peter Rimmer
From: C.K Bartlett Ross
Sent: June 13, 2012 12:31 PM
Subject: RE: Enquiries
Dear Hoai,
Thank you to your company for their excellent service. This was our third visit to Vietnam and the second time we had used your services for flight and hotel bookings and we found it very good and will use your services again should we holiday in Vietnam again, which it looking very likely.
Ros Bartlett
From: Andrew
Sent: June 06, 2012 7:10 PM
Subject: Vietnam holidays
Dear Huyen,
I just got back from a wonderful 16-day trip in Vietnam. I booked a Halong Bay tour, a Perfume Pagoda tour and Boutique Hoi An Resort through your Hanoi office. I am very pleased with the service I received from Hoangviet Travel. Responses to all my email inquiries were prompt. Your agents are courteous on the phone as well as in person.
I visited your Hanoi office two times to book tours to Halong and Chua Huong. Both times, the agent was able to get a tour for me with short notice. The tour guides are experienced and friendly. We felt safe on the two trips and they were hassle-free.
We all love the Boutique Hoi An Resort. We lucked out with a discounted rate and felt the price was very reasonable for the very nice accomodations. The private beach was beautiful and the hotel staff very courteous.
In summary, I am glad to use Hoangviet Travel and will recommend it to my friends.
Andrew Haffendent
From: Irene Ando
Sent: May 22, 2012 3:29 PM
Subject: From Malina city
Dear Trung,
Generally, the experience at Ho Chi Minh was great. We enjoyed it so much that we would want to come back. The tour within the city and other historical places were great and most importantly, affordable. We would also like to commend Xuyen who had been very accommodating and kind.
Our hotel stay was comfortable and very affordable. Most importantly, we felt safe. The room is clean and just enough for 2. And so far, the service was prompt. We loved the hospitality & friendliness of the Vietnamese people. We had a very great and unforgettable experience. As a matter of fact, we are already planning our next tour, perhaps reaching Hanoi this time and we will be bringing other friends along. Furthermore, just to mention, our transport service was on time.
We also appreciate your asking about our experience and might again seek your assistance for booking services in the near future.
Irene & Laiza
From: Anne Lovecok
Sent: May 02, 2012 6:55 PM
Subject: Vietnam tour
Dear Lan,
This is my 2nd trip to VN, but this time I have more time to stay in a few cities : Ha Noi, Hue, Da nang, Hoi An , SaiGon . As far as for all hotels we stayed at : Medallion ( Ha Noi ); Ngoc Huong ( Hue ); Hoi An Riverside Resort (Hoi An )- very much satified. The hotel's services are pretty good , friendly & assisted well. Especially for Hoi An , we like that resort very much. The rooms were clean , neatness. We love beautiful surrounding - next to river , nice swimming pool.
Every thing is fine.
Anne Lovecok
From: kathy
Sent: Wednesday, March 28, 2012 11:46 AM
Subject: Vietnam trip
Dear thomas,
How lovely it was to meet with you while we were in Hanoi. Thankyou again for the lovely gift that you gave us.
We had a fantastic holiday. Everything went extremely well,except for the slight problem that we had with the Hoi An Hotel, which we explained to you. Thank you for organising everything so perfectly.
We had a particularly amazing time in Sapa. Sapa is one of the most beautiful places we have been. It was also so amazing due to the guide named Ha that you organised for us. She was particularly knowledgeable in explaining all the different minority hilltribes as she was from one of the minority groups herself. She was at all times making sure that we were ok and that we had everything that we required. We would be very happy if you could pass on our thanks again to her.
We look forward to the opportunity of returning to Vietnam some day and again having you organise our travels for us.
Kind regards,
Kathy and Greg Tandy
----- Original Message -----
From: Ron and Sandi Ulmi
Sent: Monday, March 26, 2012 11:33 PM
Subject: Our request for Vietnam
Dear Lan,
I just wanted to write to thank you for the excellent organization for our recent trip to Vietnam. We were astonished at how smoothly everything went and were very pleased with all of your arrangements. The hotels, guides and tours were all great and we enjoyed our trip very much. Thank you!
I would be happy to recommend both you and Hoangviet Travel if you should ever need a recommendation.
Sandi Ulmi
From: Colin
Sent: Sunday, March 11, 2012 6:23 PM
Subject: Thankyou
Hello Thuy,
We have just returned from our holiday in Vietnam and Cambodia and am writing to you to express our sincere thanks to you all for making our holiday so special.
We would like you to say "Thankyou" to everyone who helped with the itinerary and a special "Thankyou" to all the drivers and guides who were so very helpful and reliable.
We will have no hesitation in recommending Hoangviet Travel to our friends and to anyone we meet who is planning to visit Vietnam.
Once again Many Thanks to you all.
Colin and Enid Ireland
From: Alan Giraud
Sent: Sunday, March 04, 2012 7:37 AM
Subject: RE: Feedback from Jasmine junk
Hi Thomas,
Thank you so much for all your assistance. You were a great help and a wonderful tour operator. We are now home in Canada and already miss Vietnam. We would have like to stay there. I've attached a photo of our street to show you the snow we came home to. When we come back to Vietnam you will be the first person we contact. And we will tell anyone going to Vietnam to contact you also.
Again I must Thank you for your excellent service. We will miss your beautiful country and the wonderful people of Vietnam.
Thank you.
Alan Giraud
From: Mr Chin Wee Chew
Date: 19:26 MAR 03  2012
Sunject: our appreciation

Dear Hoangviet Travel,
Reference : 4D/3N Hanoi- Halong
Code HV2102   /    21 to 24 Feb 2012
Hi dear Karen, Hoangviet Travel
We are a party of 8 who just returned from the above and feel prompted to commend you our guide assigned to us for the visit.
Ms Thanh did all efforts to ensure that our trip was what  a holiday should be and we will certainly will commend your organization both in Singapore and Hanoi to
friends who may be visiting Hanoi. Thanks for your superb service and the feasting that we thoroughly enjoyed.
Best Wishes and special thanks to Ms. Thanh.
From: Jonas Forsberg
Sent: Wednesday, February 29, 2012 4:55 PM
To: karen_nam@hoangviettravel.vn
Hello Karen,
Just want to say thanks for the reservation to Phu Quoc and Maispa resort.
It was a really wonderful stay and we made some visits on both Mango Bay and Seastar Resort and found that Maispa Suited us much better, really good and not too big resort. To fly with VN was also really good. Thanks, hope to be back to Vietnam again and will suggest this destination to colleagues, family and friends, Vietnam is really a wonderful destination.
 Med vänliga hälsningar / Best Regards
 Jonas Forsberg  
Hedåsgatan 3, S-412 53 Göteborg, Sweden
-----Original Message-----
From: Peter Quek
Sent: Tuesday, December 20, 2011 2:27 PM
To: karen_nam@hoangviettravel.vn
Subject: Re: From Hoangviet Travel Vietnam
Dear Karen,
Sorry to reply you late.  Thanks for all the arrangement.  My family enjoyed their vacation very much.
Your guide and driver is warm & friendly, helpful, courteous, punctual in their assignments.  The choice of foods is good.
Hotel staff is warm and friendly. Overall the hotel is satisfactory.
Karen, I was impressed by your prompt attention and action in all our correspondences.  And your  follow-up service, such as call and email with the client is good. Keep up the good work!
I will recommend more clients to you and your company. In meantime, Wish you a Merry Christmas & Blessed New Year.  From  Peter Quek and family.
From: Amit Mehta
Date: 2011/9/10
Subject: FW: Vietnam travel packages

Dear Thomas,
Good to have you arranged our Vietnam trip, what made us really happy of this trip is you guys all were really flexible, even though the tour itinerary was set before, you allowed to change to best fit our ages and needs of traveling at a certain time, and it went out perfectly without any problems.
( From Amit Mehta- Nepal)
From: Anne Tan
Sent: August 10, 2011 3:46 PM
Cc: Rorbert Tan
Subject: Vietnam Ho Chi Minh City to Hanoi
Dear Alyssia,
Thank you for an excellent holiday you made for us to visit your beautiful country. The quality of the trip was above what we expected. We felt like we were being treated royally on your tour. We already miss Vietnam and want to come back your way
( From Anne Tan- Malaysia)
Sent: Friday, August 12, 2011 4:52 PM
To: karen_nam@hoangviettravel.vn; RUBEN ACHON; LLUIS DE JUAN MASANA
Subject: Re: Hang Son Doong
Dear Nam,
A wonderful tour, Mr. Nghia was very enthusiastic and had a very good nature knowledge to share with us, we specially liked the personalized tour that we did not have to wait for a big group. Absolutely a beautiful/ fantastic service.
( From Eduard- Spain)
From: Edvin Flex
Sent: July 22, 2011 1:31 PM
To: karen_nam@hoangviettravel.vn
Cc: Thang Thomas Vu Quyet
Subject: RE: Hoang Viet travel ~ Ho Chi Minh Itinerary
Hi Thomas & Nam,
Driver Hiep & guide Duong contributed greatly to the success of our holiday. After a short time we travelled as friends. Whatever the traffic on road situation was, Hiep kept his head cool. He really was magnification with his landcruiser. Duong have a wealth of information about Vietnam country, ethnic groups, nature ...etc. You gave us a great team to enjoy our great experience, value for money.
( From Edvin- The Philipines)
From: geo alex
Sent: July 15, 2011 2:01 AM
Subject: Re: FW: tour in Vietnam
Dear Thuy,
We would have welcomed besides the water in the van, also instant coffee and tea. In a few restaurants we got delicious fresh fruit for desert. This would have been nice everywhere. We encourage Hoangviet to continue as is and also try to raise awareness for cleaniness and hygine in the hotels and restaurants.
Hoangviet Travel provided us with an excellent itinerary, taking exactly our wishes into considerating. They provided us with an great tourguide and driver which is combination, worked very well together the whole trip exceeded our expectations.
( From Geo Alex- Greek)
From: j e vallins
Sent: Monday, July 11, 2011 9:28 AM
Subject: RE: vietnam and cambodia tour
Dear Thomas,
Thanks for your mail regarding about our tours.
Very personal, very professional, very informative guide, a relationship to the culture.
( From Jenny- Australia)
From: Leoniza.P.Crist
Sent: June 21, 2011 2:00 PM
Subject: RE: Tour Package for 5days4Nights

Dear Nam,
Daniel and I would like to thank you for a wonderful trip. You did a great job with organizing everything, the hotels were fantastic and our transfers went smoothly. We would also like to thank our guide, Thien, who did a great job with showing us around and who were also very knowledgeable in their area. We will defiantly recommend to friends and family and we look forward to contacting you in the future for our next trip to Vietnam.
( From Leoniza- The Philipines)
From: yildiz hizalan
Sent: Sunday, May 29, 2011 9:25 PM
Subject: Re: trip to indochina
Dear Nam,
Everything was perfect. Email communication was always prompt, tour was a great plan. Phuc was fantastic, we could not have asked better guide. Excellent English, too. Always looking to help as along the way and best enjoy Vietnam. Fantastic, Hoangviet Travel comes highly recommended.
( From Mrs Yildiz- Turkey)
From: Subrat Dhital
Date: May 15, 2011
Subject: Indo China Tour - itinerary and quotation request
To: info@hoangviettravel.vn
Dear Thomas,
Tour was perfect; our guide was truly delightful, leading us through the land, introducing us to the people traditions and beautiful landscape. You may want to suggest warm clothing for the winter?
( From Subrat Dhital- Nepal)
From: Adva Lewitte
Sent: April 23, 2011 3:14 PM
Subject: Re: Hi from South Africa
Dear Trung,
The trip generally went very well, the guides at all the places were very nice and helpful, our accommodation throughout were comfortable. The drivers were so courteous, punctual and safe.
( From Adva- South Africa)
From: sherly lainar
Sent: Sunday, April 03, 2011 7:46 AM
Subject: Re: Regards from Mr Nam
dear mr.karen
All of us enjoyed the trip in vietnam
local guide at hanoi is very good
I would like to say thanks to you for arrange my trip at vietnam, if my friend wants to traveling there, i will refer to you
thank you very much
( Mrs Sherly from Jakarta, Indonesia. Trip in Vietnam in March 2011)
From: Peter Shaw
Sent: Tuesday, March 01, 2011 3:55 PM
Subject: Thank you Karen
Dear Huyen,
Today I still rest after holidays in Vietnam. It is so cold here make me miss your sunny land especial Con Dao island. I really want to say thank you for your big help and bring me a joyful holidays!
Nothing to commend except ''thank you''.
I will tell my friends about your company and sure they will contact you when they plan to visit Vietnam.
( Peter from Zell Am See, Austria. Trip Hanoi- Con Dao Island in Feb 2011)
From: Our Trips Katya&Natasha
Sent: Saturday, January 15, 2011 2:39 PM
Subject: Re: FW: FW: FW: our trip to Vietnam
Dear Thang,
I have just come back Moscow. I really had a wonderful trip. I was so empressed when you came to see us at the station. Your guide in Dong Hoi was so nice and helpful. Every thing were perfect.
Thank you again.

( Kathrin from Russia, trip Hanoi- Dong Hoi- Hue- Hoi An in Jan 2011)
From: Usha Khaitan
Sent: Thursday, December 16, 2010 11:38 AM
To: inbound@hoangviettravel.vn
Dear Trung,
Thanks so much for your great services in Vietnam. I and my doughter were very happy and relax. The hotel is so near night market and I like it alot. Your guide is so friendly. Next time, I want to go with her again. The meals at Tandoor make me feel like I am being home. I like it.
( Mrs Khaitan from New Dehli, trip in Hanoi in Dec, 2010)
From: Joe Rooney
Sent: Tuesday, October 12, 2010 10:16 AM
Subject: RE: Travel to Vietnam myself
Hi Karen,
I had a great time in Vietnam.
The hotel was lovely. It had everything we wanted.
It was so nice to have a chance to meet you when we were in Hanoi. We are now home after our vacation and I wanted to thank you for all of your help in making our vacation so wonderful. Everything was perfect and you arranged some great experiences for us that added to the trip. I'll be happy to be a reference and to recommend you and Hoangviet Travel...
( Joe Rooney from USA, trip from October 01 to October 10, 2010)
From: Betty Conway
Sent: Wednesday, September 22, 2010 12: 55 AM
Subject: RE: FW: group in September
Hello Ly,
I've been meaning to contact you since we returned from Vietnam. It was a great holiday and this was in no small part due to the advice you gave us and the bookings you and your team made on our behalf. Everything worked very efficiently and we particularly enjoyed the final few days in Hanoi. What an amazing city. We'll definitely be back at some point because we still want to go to Sapa. We'll probably also return to the Victoria in Hoian at some point - would love to enjoy that lovely location in slightly warmer temperatures.
( Betty Conway, from USA, trip in Seam Reap and Vietnam from September 04 to September 20, 2010)
From: Johann Lemmer
Sent: Thursday, August 12, 2010 08:56 AM
Subject: RE: Advise for my trip
( Johann Lemmer from Germany, trip in Vietnam from July 27 to August 09, 2010)
From: Nadine
Sent: Friday, July 23, 2010 03:16 PM
Subject: I came back- Thank to Thomas
Dear Thomas
It was not our first trip booking with you. Like the previous trips, I really love the way you had done for us.
Just a few lines to say thank you and surely I will write to you when I have chance to come back Vietnam.
( Nadine Dyrgas from Canada, trip in Vietnam- Laos- Cambodia in July 2010)
From: Adam Hunt
Sent: Thursday, June 17, 2010 01:37 PM
Subject: FW: 12 days in Vietnam
Hi Karen,
Thank you for the e-mail. My trip to Vietnam went very smoothly and my reservation through your service was fine. The driver was very polite and helpful and the hotel was clean and comfortable. I spent one week at Hue University and then stayed at the same hotel in Ho Chi Minh (Duna) on the way back.
I am sure to use your service again.
( Adam Hunt from Australia, trip in Vietnam in June 2010)
From: Fiona Perterson
Sent: Wednesday, April 28, 2010 03:55 PM
Subject: RE: Hoi An and Vietnam and Cambodia
Dear Thomas,
Just a note to thank you and Hoa for organising our wonderful holiday and also taking the time to come to meet us in Hanoi. Everything went very, very smoothly!
Every driver you organised was always there waiting for us; the guides were also terrific - very knowledgeable, able to communicate well and also quite happy to give us an insight into their daily lives.
We also enjoyed all the hotels, however the highlight was definitely the Hoi An Riverside Resort! What a superb location, great food and warm and attentive staff. Unfortunately we experienced quite a lot of rain when we were there and although we couldn't enjoy lazing around their beautiful pool, it didn't stop us getting out and about...
( Fiona Perterson from USA, trip in Vietnam & Cambodia in March & April, 2010)
From: Anne Schofield
Sent: Tuesday, December 15, 2009 11:25 AM
 Subject: Thank to Hoangviet Travel
Hi Karen,
Thank You for your email. We are home now and had a very enjoyable holiday. We were very happy with your hotels booking and train ticket purchasing. The only problem we had was the taxi. But everything else was great.
( Anne Schofield from New Zealand, trip in Vietnam)
From: Harald
Sent: Monday, November 16, 2009 08:40 AM
Subject: RE: Our trip in Vietnam
Dear Lan,
Thank you for booking the Hai Long Dream Junk, as my wife Maree said it was one of the most spectacular things she has experienced and I have to agree with her. The junk was fantastic in every way, with very nice crew that looked after us. The food was great and so much of it that it was hard to finish all the dishes they brought out.
The Restaurant that you recommended in Truc Bach St was something that all travelers should experience. It was great doing the cooking at the table and the waiters though not speaking much English were great in communicating what we had to do with the meal.
Since being back in Denmark and speaking to lots of friends I have recommended you to them as they say that they will go to Vietnam in the near future. I am sure that we will be going back there again as we have rated it as one of our places to visit again. Only next time I will get you to book the whole trip for us.
( Harald Holtein from Denmark, trip in Vietnam in November 2009)
From: Chris
Sent: Friday, September 18, 2009
Subject: Regarding letter from Hoangviet Travel
Dear Thomas,
Our trip to Vietnam was excellent - we had a lot of fun and we were grateful that we had organised all of our plans prior to us leaving our country.
You services were very useful to us because it was a 'one-stop-shop' to organise everything from hotel accomodation, to tours and flights.
Your replies were prompt and quick - the only suggestion for improvement that I could make is to have the ability to view our travel details on an online system over the internet (e.g. a customer will have an online profile with their bookings recorded). This is because there were times when the service assistance would make a typing/copying mistake, and I would have to clarify the details again over email. Having an online profile would save the constant back-and-forth process of correcting/then.
confirming the details again and again.
I hope my feedback has helped - thanks again for your service that you provided
( Christina from Singapore)
From: Mr Clinton Renshaw, Australia
Travelled to Vietnam Jun 2009
Dear Ms. Lan,
Just got home from picking up my parents from the airport. Besides being a little tired from their flight, they look very well indeed. You were very kind to give them gifts, they were very impressed by them. Thank you. You have gone to so much trouble and effort to take care of them and to make sure everything went smoothly. Just a quick thank you for now. A little later I will take the opportunity to give you some feedback and thank you in full.
Best Regards,
From: Ms Ursula Heintz, Australia
Travelled to Vietnam May 2009
Hello Nam,
it was so nice to meet you few days ago at the hotel. I am having a wonderful time here in Sapa. Everything is good organized. Have met great people. Got nice souvenirs from the people selling. Great trekking. The weather has been perfect. My last day tomorrow. Don't want to leave. Hope you are well. Thanks for everything and good luck to you.
Best regards
From: Ms Caroline (Tour Operator), Australia
Travelled to Vietnam Jan 2009
Dear Thomas,
I just got a very good comment from our customers, Mr & Mrs Rocky who were in group of 30 pax from July 15 - July 28. They are both so thankful that you could handle their hard request so well...
I m so happy each time I got such good comments about your services in Vietnam...
From: Ms Ms Vinita Saraf from India
Travelled to Vietnam Dec 2008
Dear Trung,
We are all safely back home after a superb trip. Thanks to your arrangements which all went off very well. All the women in my group were very happy and came back delighted to be able to see your country. I will fill in the form and send it back to you soon.What about the reciepts for the payments that were received by you- We forgot to talk about that. Can you please prepare individual receipts according to the names in which the money was transferred and send them to me.
It was nice meeting you and speaking to Mr Thomas on the last day.
From: Mr David, England
Travelled to Vietnam, Cambodia Sep 2008
Dear Mr Thomas,
Just let you know that we have come back home and want to say thank you to you, we had a wonderful trip in Vietnam and Cambodia. Your services are very good, the guides both in Vietnam and Cambodia are excellent, so informative and friendly. We will recommend Hoangviet Travel with our friends who want to visit your country and Lao or Cambodia as well.
Once again, thank you so much.
Best regards,
From: Mr Tommy Fliski, Sweden
Travelled to Vietnam Mar 2008
Hi Karen,
We took a taxi back to the Airport and are now safely back at home in Europe (Jet lag). We enjoyed the trip and Vietnam was great in many ways. I think, especially all the friendly people that we met, but also the nature, food and everything was more than great. We would like to come again, but now we have to go to work again and be back in our normal routines. If I find some friends who might be interested in Vietnam, then I will forward all your details.
Thanks for your assistance and all the best.
Tommy Fliski
From: Ms. Bee Choo Lloyd, UK
Travelled to Vietnam Nov 2007
Dear Trung,
Thank you very much for my birthday wishes and the Christmas Greeting. Sorry I did not reply to you earlier as I have been very busy at work.
Yes. I enjoyed my Vietnam trip very much. The pick up from the airport was super. When Hai Dao gave me a Hanoi tourist map in the car, you do not know how much relief I was as I have totally no idea about Hanoi. He made me feel very welcome and he was very kind.
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